Human Resources

Creating the High Performing Contractor

Becoming and remaining a high-performing contractor requires constant focused effort. For leaders aspiring to this level of excellence, the journey is well worth the work.

High-Performing Contractors (HPCs) deliver exceptional performance. They empower their work teams by creating rewarding work environments. They nurture strong, mutually beneficial partnerships with their suppliers, trade partners and subcontractors. They embrace focused technologies that help them deliver greater value to their customers. Above all, they never lose focus on their people as their most strategic asset.

The second edition of Creating the High-Performing Contractor: Proven Practices for the Sheet Metal and HVAC Industry seeks to capture new applications while maintaining the basic, sound principles and proven tools of High-Performing Contracting.

Topics covered in the 2020 manual include:

• High-Performing Leadership
• Planning Your Future
• Employee Focus
• Customer Focus
• Work Processes Management
• Keeping Score
• The High-Performance Assessment Model

Free to members in the SMACNA store.

Monetary and Nonmonetary Compensation Plans

The primary purpose of this paper is to provide an overview of the monetary and nonmonetary practices used by industry-leading companies. The study has the following specific objectives:

• Illustrate the power of well-defined monetary compensation plans. 
• Identify the types of incentives most useful for kinds of employee groups.
• Connect the incentive programs to performance management.
• Describe the various most popular nonmonetary compensation programs that can impact employee loyalty, retention, and satisfaction.

This document is free to members in the SMACNA Store.

Recruit to Retire Best Practices

Employees are one of a company’s biggest expenses — and also one of its most important assets. Unlike major capital costs (like buildings, machinery, technology, etc.), human capital is volatile. Employees need to understand that a company invests in them with a hiring decision, and that the company wants them to stay until they retire.

In this publication, we explore the influence and impact of the pandemic; generational expectations; the advantages of remote work ; how to lead, communicate and incentivize behavior; the impact of this shift on organizational strategy and culture.

This document is free to members in the SMACNA Store.

Scheduling and Planning: An Essential Guide to Proven Practices

Summarizes proven scheduling and planning processes and introduces practices, concepts and principles that are field-tested and proven to deliver superior results. Free to members in the SMACNA Store.

Personnel, Policies, and Procedures

Contractors can use this publication to create a personalized policy manual for their firm by modifying or editing the general guidelines and policies included.

This publication clarifies company procedures and expectations that foster healthy management-employee relationships and eliminates confusion and inconsistency. It addresses most of the topics necessary to provide employees a solid understanding of their obligations and opportunities.

This document is free to members in the SMACNA Store.

Management Succession

This publication guides a firm in creating a formal process for leadership development. It illustrates the ways members can turn this potential crisis into an opportunity while gaining a competitive advantage. This report highlights the benefits of internal management succession, best practices, and outlines a process for effective management succession.

This document is free to members in the SMACNA Store.