Proven Process for Driving a Service Culture (repeat of the 9:30 a.m. session)

John Tschohl, called the "Guru of Customer Service" by USA Today, Time and Entrepreneur magazines, is a bestselling author and president of Service Quality Institute, the global leader in customer service.

For the past 45 years, he has solely focused on customer service. More than 90% of his business is international.

John Tschohl, a Customer Service Strategist, has been instructing and motivating employees, managers, supervisors, and company CEO's for over 45 years.

For the last 43 years, he has solely focused on helping organizations drive a service culture with his Customer Service Seminars and building a team of employees focused on providing superior services. His message will help you learn how to keep your customers in an era of merciless global change and reinvent your company at a level of processes, policies, attitudes, and business philosophy to deliver unlimited value and extraordinary service. He will help you develop a detailed and aggressive strategy to keep your customers and prevent them from defecting to your competition.

As one of the foremost authorities in customer service, customer experience, motivation, and motivational topics, John has received recognition and accolades from those who have enjoyed hearing him speak. He is also known as the father of customer service.