Becoming more flexible, nimble, proactive and empathetic are just a few of the skills top association leaders say helped them lead through COVID-19. Other leaders pivoted their operating models to focus on revenue-based budgeting, hybrid approaches to learning and networking that combined virtual platforms with local in-person meetings, and, of course, fully virtual events. Here’s how some of your fellow association CEOs adapted in 2020, and how they plan to apply those lessons learned in the future.