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Showing Results 951 - 1000 of 1736

Book

HVAC Systems - Understanding the Basics

SMACNA's HVAC Systems-Understanding the Basics is a comprehensive non-technical manual written to provide an overview of HVAC systems used in residential, commercial, and institutional buildings. The manual addresses HVAC System Basics, Central Heating and Central Cooling Equipment, Hydronic and Air Distribution Systems, Central HVAC Systems, HVAC System Controls and the components that comprise these systems. This manual can be used for self-study, group training, or reference.


  • Dollar SignPDF $145.00

Book

Successful Customer Service Practices for HVAC Service

Successful Customer Service Practices for HVAC Service and Retrofit Contractors provides strategies and procedures to keep a customer for life. It includes information on establishing a customer care culture and working within the "life cycle" of a customer. Prepared under the direction of the Residential Contractors Council Steering Committee, this manual helps identify and evaluate your customer types and effective service policies for each type, as well as the customer service role of each employee. Sample scripts are provided so companies can set procedures and train employees on proper customer interaction and phone etiquette.


  • Dollar SignPDF $60.00

Video Dec 07 2018

SMACNA Video: Chad Bunting

Chad Bunting, president of Schoppe Co. Inc., in Salt Lake City Utah, comments on SMACNA’s incredible achievement of 75 years, noting that his firm has been around for 140 years. 

Contractor Operations Manual Dec 07 2018

Management Succession

This publication guides a firm in creating a formal process for leadership development. It illustrates the ways members can turn this potential crisis into an opportunity while gaining a competitive advantage. This report highlights the benefits of internal management succession, best practices, and outlines a process for effective management succession.

This document is free to members in the SMACNA Store.


  • Dollar SignPDF $75.00

Contractor Operations Manual Dec 01 2018

Transforming Your Organization for the Future

Transforming Your Organization for the Future takes a hard look at why lean transformation using a “kitting strategy” is a true, long-term, strategic solution to manpower shortages, pricing pressure, and schedule compression.

This addition to the Contractors Operations Manual contains detailed case studies about contractors who have adopted this technique and experienced long-term, meaningful competitive advantages.

Companies that have adopted this strategy have experienced cost savings, labor productivity, increased manufacturing, reduced install times, less field manpower, material savings, improved safety, improved quality, schedule reduction, customer satisfaction, business growth, and opportunity.

This document is free to members in the SMACNA Store.


  • Dollar SignPDF $75.00

Video Nov 26 2018

SMACNA Video: Bernie Antchak, NW Sheet Metal

Bernie Antchak, business operations manager, of NW Sheet Metal in British Columbia, Canada, talks about the challenges of moving and running a full-service sheet metal shop that performs both manufacturing and contracting.

SMACNA in the News Oct 10 2018

Building Enclosure: SMACNA Appoints New Board President

The Sheet Metal and Air Conditioning Contractors’ National Association (SMACNA), the leader in promoting quality and excellence in the sheet metal and air conditioning industry, announced today that Nathan Dills of ACP Sheet Metal Co., Inc. has been elected by the Board of Directors to serve as president. Dills’ year-long term in office began at the close of SMACNA’s 75th Annual Convention on October 17.

Technical Resources Jul 31 2018

Soldering Copper Flat Lock Roof Seams

This study tests the use of 1/2 inch wide flat lock seam soldered joints. The industry’s current recommended widths are 5/8-inch-wide flat lock seams (Architectural Sheet Metal Manual by SMACNA) and 3/4-inch-wide flat lock seams (Copper and Common Sense by Revere Copper).

Federal Contracting

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Guide to EEO Compliance

SMACNA contractors who work on federal contracts have certain equal employment opportunities (EEO) obligations imposed upon them that may not apply to contractors who do not work on federal contracts.

SMACNews

Zahner’s South Korean Tower Sparkles

A dramatic curved stainless steel façade gave the A. Zahner Co. of Kansas City, Missouri, another opportunity to further expand its geographic reach to the Harim Tower in Gangnam, Seoul, South Korea.

SMACNA in the News Jan 08 2018

ACHR News: SMART Heroes Program a Success

“The SMART Heroes program provides training and employment opportunities in the sheet metal industry to well-qualified military veterans,” said Jack Knox, president, Sheet Metal and Air Conditioning Contractors National Association (SMACNA). “SMACNA and SMART are proud to be able to give back to those who have given so much to us by their military service.

Contractor Operations Manual Jan 01 2018

Construction Contracts: Alternative Delivery Methods

This paper provides a brief overview of alternative delivery methods for construction contracts and can serve as a primer for contractors interested in providing services to their clients outside of the traditional design-bid-build model.

At the beginning of most projects, clients have a strong bargaining position and can dictate the terms of the contracts. Understanding how these different contract models operate right from the outset will allow contractors to decide whether it makes sense to pursue a project, develop the “best” price in a competitive manner, and manage the risk associated with these alternative methods.

This document is free to members in the SMACNA Store.


  • Dollar SignPDF $75.00

Contractor Operations Manual Jan 01 2018

Establishing Overhead and Burden in a Sheet Metal Business

Sheet metal/HVAC contractors are unique in the construction industry in that they engineer, manufacture and install products made from raw materials. The scope of services provided by sheet metal contracts creates confusion and sometimes conflict with owners and general contractors who may not be familiar with the cost structure of a sheet metal/ HVAC contractor.

The purpose of this document is to detail the various types of expenses incurred by a sheet metal/HVAC contractor in support of a proper determination of overhead and burden rates.

This document is free to members in the SMACNA Store.


  • Dollar SignPDF $75.00

OSHA & Regulatory Compliance

OSHA Rule on Silica in Construction

The OSHA rule for silica in construction became effective September 23, 2017 although OSHA included a 30-day “grace period” for full enforcement. SMACNA members affected by this rule are encouraged to take a “holistic” approach to silica compliance by assessing the tasks and processes where silica (found in concrete) is disturbed (cut, drilled, grinded, etc.). SMACNA members should be aware that “Table One” and dust collection tools are not the only options for compliance. 

Trustee Resources

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Who is Paying that Bill?

It is sometimes in a trustee’s best interest to retain an attorney at the outset of an investigation by the Department of Labor (DOL) for possible violations of the Employee Retirement Income Security Act of 1974.

New Horizons Foundation May 01 2017

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Enhancing Your Organizational Structure: An Approach to Profitable Operations

This white paper focuses on traditional and functional organizational structures. It offers a simple and easily understood contrast and comment on the appropriateness of each approach. In contrast to the traditional structure, the paper concludes that a functional analysis of a firm’s operations can be “a tool for designing their organization going forward. It views a contracting company as a system of various inputs coordinated to create one desired outcome.”

Resource

Lean construction methods: efficient work, happy customers

This article describes how lean construction is a way of working that reduces waste, increases efficiency, helps the environment, and allows for working smarter, not harder. But while the concept is one that has unofficially been practiced in the unionized sheet metal industry for years, the ITI is leading an effort to make the concept more standardized in apprentices’ training.